Removing 2FA

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Alexander A Cho

• March 06, 2024 02:44

Hello,

I would like to disable 2FA to gain access to my box account. I changed phone numbers and the verification codes are being sent to the old number. 

Thank you!

 

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  Rajesh B

  • March 06, 2024 05:56

  

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  Rona

  • March 06, 2024 15:09

  Hi Alexander,

  Welcome to Box Community and glad to assist!

  I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

  Thanks for posting!

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  Alexander A Cho

  • March 07, 2024 06:02

  Thank you so much!

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