Open a support ticket - not able to add user because "Email already used in a Box account but not associated with an enterprise."

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Rachael McCombs

• March 06, 2024 20:25

I am not able to add a user because "Email already used in a Box account but not associated with an enterprise."  

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  Rona

  • March 06, 2024 20:45

  Hi Rachel,

  Welcome to Box Community and glad to assist!

  I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

  Thanks for posting!

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  mleu

  • March 11, 2024 16:37

  I cannot add the following emails to my user group.

  tphan@mlarchitecture.com and atan@mlarchitecture.com

  can you free these up so i can add them please. 

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