Cannot add existing users

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Rachel Weaver

• March 07, 2024 15:33

Hello! I am unable to add a couple of users to our organization because they have existing Box accounts.

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  Joanna Faktor

  • March 07, 2024 17:17

  I have the same issue.   What is the solution?

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  Rona

  • March 07, 2024 22:23

  Hi Rachel,

  Welcome to Box Community and glad to assist!

  I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

  Thanks for posting!

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  Joanna Faktor

  • March 24, 2024 16:48

  Hi can you provide us with an update and also the ticket number would be useful.

   

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  Rachel Weaver

  • March 25, 2024 13:30

  Resolve via Case #3054764.

  The issue was resolved by reverting to the old design:

  1. Open the Admin Console
  2. Go to Users & Groups
  3. Click Leave New Design

  
  
  

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