New member unable to use New+ option

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Justin Elvins

• March 07, 2024 16:12

New member unable to use New+ option.

We have 18 members but for some reason the latest member can see the 'New +' button but it is greyed out.  I have search help and can confirm this is a paid member and not a free account.  Can you help please?

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  Rona

  • March 07, 2024 22:20
  • Edited

  Hi Justin, 

  Welcome to Box Community and glad to assist! 

  It shows that your Box instance has set a restriction to prevent your managed users from creating their own folders. 

  To verify and possibly disable it, please login to box.com and navigate to Admin Console> Enterprise Settings> Under Content & Sharing scroll down to 'Restrict Content Creation.' 

  Thanks for posting! 

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