Email already used in a Box account but not associated with an enterprise

Completed

Follow

New post

Box Service Account

• March 08, 2024 23:15

I cannot add multiple users because it says "Email already used in a Box account but not associated with an enterprise" but does not send an invite to their email to become associated with our enterprise. Please advise

1

• 

  Rona

  • March 11, 2024 20:04

  Hi there,

  Welcome to Box Community and glad to assist!

  I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

  Thanks for posting!

  0

  Comment actions Permalink
• 

  Blake Mead

  • March 12, 2024 19:22

  Having the same issue myself where the user had a personal box account that was deactivated and their info is added into the enterprise account for user addition but it says that the account is already in use but not associated to an enterprise; but also does not send them an invite to join either?

  0

  Comment actions Permalink

Please sign in to leave a comment.