Upgraded but collaborator still gets error message about file size for upload

Completed

Follow

New post

Jeremy Pruzin

• March 11, 2024 20:34

I upgraded my account over the weekend so that files up to 2GB can be uploaded. A collaborator, designated as an editor continues to receive an error message about the file being too large to upload still, how do we fix this?

0

• 

  Rona

  • March 12, 2024 17:25

  Hi Jeremy,

  Welcome to Box Community and glad to assist!

  I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

  Thanks for posting!

  0

  Comment actions Permalink

Please sign in to leave a comment.