Says using 9.9 GB of 10.0 GB, only see 806 MB being used

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SMRC Appeals Requests

• March 12, 2024 19:45

Hello,

It says that my box is nearly full and I have 9.9 GB of 10 GB used. When I go into the folders, I am counting only around 806 MB being used. Please run the script to fix this.

Thank you

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  SMRC Appeals Requests

  • March 12, 2024 19:46

  It will not let me upload any more files.

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  Rona

  • March 12, 2024 21:22

  Hi Kali,

  Welcome to Box Community and glad to help!

  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

  In the future, if you experience incorrect storage, please let us know in this forum.

  Thanks for posting! 

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  Gama Marine

  • June 21, 2024 03:36

  I have the same problem 384.1 MB of 10.0 GB 

   

  please fix it

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