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4 comments

Date Votes
  • Rona

    Hi there,

    Welcome to the Box Community, I'm happy to help!

    Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in English, the community may be better able to assist. Google Translate or other tools may help! If any community members are able to understand and help, it would be greatly appreciated. 

    We'd love to hear from you! 

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  • Inoki Kouichi(猪野木 宏一)

    Folders stored in Box keep disappearing automatically. There's no history left in the trash either. Why is that?

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  • Misaki MOROOKA
    • Edited

    Hi there,

    we have same problem.

    Some of our data stored in Box disappeared.

    We found those data located in trash box of Manager account.

    Finally, we could recover those data, but folder hierarchy was broken.

    Our system engineer said our system server had some problems probably.

    Would you help us when you solve these problems.

     

    Thank you.

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  • Tatsuya yanagisawa

    I am having a similar problem.
    I have confirmed that no owned files have been deleted from the owner's trash.
    Are there any other possible solutions in this case?
    Could it be related to the fact that I changed the owner the night before the problem occurred?
    It is not that everything in the same owner folder has disappeared, but only some folders.

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