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  • Rona

    Hi there,

    Welcome to the Box Community, I'm happy to help!

    Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in English, the community may be better able to assist. Google Translate or other tools may help! If any community members are able to understand and help, it would be greatly appreciated. 

    We'd love to hear from you! 

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  • 大谷　咲良 ／ sakura otani ／ 事務局 情報部 情報基盤課 ITサポート第１グループ

    Hello.Excuse me for the side question.

    We are experiencing various problems in Excel and World at our university.

    (1) When I try to open a file, the word “Open” is grayed out and I cannot open it.
    (2) “Open” from the file preview does not respond at all.
    (3) When saving a file, the “Saving” scale keeps moving, and when “Close” of the “Cannot save” window is pressed, both displays disappear, but each time the file is saved, Excel, which could not be saved, is saved on the desktop.

    We would appreciate it if you could provide us with solutions to the above three problems.

    Translated with DeepL.com (free version)

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