disable 2 factor authentication

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Manami

• March 13, 2024 09:55

I'm an individual member, and I have two accounts with different email address.

I haven't been able to log into one of my accounts after replacing my mobile phone. When I try to log in, a window popping up and it says that 6-digits code was sent to an authenticator APP which I don't have in my new mobile.
I would like you to disable 2FA of the above-mentioned account.

I'm logging into with my other account and writing this.

Hope to hear from you soon.
Thank you.

Best regards,
Manami

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• 

  Rona

  • March 13, 2024 14:41

  Hi Manami,

  Welcome to Box Community and glad to assist!

  I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

  Thanks for posting!

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