Space usage incorrect

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Lou Giammarino

• March 13, 2024 19:43

Hi - I've recently downgraded my account to the free tier and deleted just about everything, but my account says that I'm using 25GB of 10GB available.  There's no way that's the case with just a handful of small files in my account.  Please advise.  I've seen elsewhere that there's an admin script that may be required to correct this.

Thank you,

Lou G.

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  Rona

  • March 13, 2024 19:45

  Hi Lou, 

  Welcome to Box Community and glad to help!

  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

  In the future, if you experience incorrect storage, please let us know in this forum.

  Thanks for posting! 

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