How to find previous version of a file

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Venkat Gopalan

• March 14, 2024 20:08

One of our users may have accidentally replaced a file with a wrong version. We want to get the older version of the file from earlier in the week. When I checked the version history, it just listed 3 versions of files which were all uploaded today. Could you kindly advise?

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  Rona

  • March 15, 2024 22:07

  Hi Venkat, 

  Welcome to Box Community and glad to assist!

  I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

  Thanks for posting!

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  Victoria Sanchez

  • March 28, 2024 20:28

  Hello. 

  I made a mistake and accidentally replaced a file with a wrong version. We want to get the older version of the file, BUT when I check the version history I get this message about Server Error.  Could you please advise and help me?

  

   

   

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