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Ready-sign Link permission issue

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Donovan Watts

Hello. We have an Enterprise+ plan. I am attempting to create a ready-sign link to a PDF to send out to multiple people to sign. When I test the link, I get the following permission issue...

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This request link is invalid.

The sender has set an invalid configuration for this link. Ask the owner of this link to review the permission settings, or get in touch with Box Support.

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So, here I am. I've already asked our IT department to check our settings and as far as they are concerned, everything is setup properly. We do indeed already successfully use Box Sign to send documents out for signature by entering email addresses. Now my goal is to start using Ready-sign links but can't figure out why I'm getting this error or how to 'set a valid configuration' for my link. Any help is most appreciated.

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4 comments

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  • Rona

    Hi Donovan, 

    Welcome to Box Community and glad to assist!

    I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

    Thanks for posting!

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  • John Scerri

    Hi, 

     

    We are having the exact same issue, was this ever resolved? 

    Thanks!

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  • Heath Matthew

    I'm having the same issue...was there ever any resolution to this?

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  • John Scerri

    Hey Heath, the below is the response I received from Box directly, which did fix my issue:

    In reviewing your screenshots/workflow, I am seeing that your Templates only have a signature field for you, the Sender, with no other fields for any other Signers, correct? If this is the case in all of your examples, then this is what's failing the Ready Sign Link as these will need another individual's signature field added, or even a Placeholder, to be correctly configured for use. Please adjust your template to include another Signer field, and let me know if this resolves the issue you're seeing, or if you're still encountering any issues I can assist further with.

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