4 of 3 seats used

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Colin Hayes

• March 15, 2024 21:12

Box says 4 of 3 seats used, buy more seats.  But under the list of people in managed users there is only me.  

Under external users are 3 people, but I cannot delete them.  I would like to add 2 employees to cover the 3 seats I just bought.

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  Rona

  • March 21, 2024 21:42

  Hi Colin, 

  Welcome to Box Community and glad to assist!

  You should take it to our Billing team for better handling and to contact them you can create a ticket or email them at billing@box.com.

  Thanks for posting!

   

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