Storage capacity will not be reset.

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TAKUMA UTOO

• March 18, 2024 00:24

Dear Box Support,

Hello. 

Can you please run the script on my account that gets an updated measurement of the storage being used?  It's counting previously-deleted files against my limit.  Thank you!

 

 

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  Rona

  • March 18, 2024 20:51

  Hi Takuma, 

  Welcome to Box Community and glad to help!

  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

  In the future, if you experience incorrect storage, please let us know in this forum.

  Thanks for posting! 

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