Cancel Subscription

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Jesse Hines

• March 18, 2024 12:38

I wish to cancel my subscription

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  Rona

  • March 19, 2024 19:36

  Hi Jesse, 

  Welcome to Box Community and glad to assist! 

  Canceling a Business or Enterprise Account

  Only the account administrator can cancel a Business or Enterprise account.

  1. Go to Admin Console > Account & Billing.
  2. In the Status field in the Account Information section, click Cancel Account.

     Note

     If you do not see this option, email cancel@box.com.

  3. Complete the survey and click Cancel My Account.
  4. Click Permanently Cancel My Account to confirm and complete the process.

  The account will cancel at the end of the service term.

  Note

  If you are having trouble canceling your account, please email cancel@box.com.

  Hope it helps! 

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