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Cannot change password or login to Box drive

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Morgan Taylor

My Box account was created through my Google account. Recently, I am unable to log in to Box Drive. Also, on box.com, I can login but I cannot add a password. I am thinking these two issues are connected but I cannot find information on it.

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  • Coral Confe
    • Edited

    It sounds like you're encountering some issues with your Box account, particularly with logging into Box Drive and setting a password on the Box website. Since your Box account was created through your Google account, there might be some integration or authentication issues between Box and Google. Here's what you can try to resolve these problems: OneBloodRewards

    1. Reset Password: If you're unable to add a password on the Box website, try resetting your password instead. Go to the Box login page, click on "Forgot password," and follow the instructions to reset your password. Make sure to use the same email associated with your Google account.

    2. Check Google Account Settings: Sometimes, changes in your Google account settings can affect the integration with other services like Box. Ensure that your Google account is in good standing and there are no security settings that might be interfering with Box.

    3. Clear Cache and Cookies: Clearing your browser's cache and cookies can often resolve authentication issues. Try logging in again after clearing the cache and cookies, and see if the problem persists.

    4. Update Box Drive: If you're having trouble logging into Box Drive, make sure you have the latest version installed. Check for updates and install any available updates for Box Drive to ensure compatibility with your system.

    5. Contact Support: If none of the above steps work, it's best to reach out to Box support for assistance. They can provide further guidance and troubleshooting steps specific to your account and the issues you're experiencing.

    By following these steps, you should be able to resolve the issues with logging into Box Drive and setting a password on the Box website. If you're still having trouble, don't hesitate to reach out to Box Support for further assistance.  

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  • Morgan Taylor

    None of these options have worked for me. How can I contact support?

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  • Rona

    Hi Morgan, 

    Welcome to Box Community and glad to assist! 

    If you haven't already, kindly reset your password this way. 

    1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
    2. Check your email, you will receive an email with a link to reset your password.
      • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
      • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
      • Also, check your spam folder in your email client for this email.

    Hope it helps! 

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  • Morgan Taylor

    This is not an issue with getting into the website version of Box. I am able to get into the website version of Box without issue. I am not able to login to Box Drive and sync the files to my desktop. Is there a support team member that I can contact?

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