Force password reset but with google

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Julie Fennell

• March 20, 2024 17:16

I have an individual account, signed in through google. To accept a collaboration, I'm being forced to reset my password, but I never had one because I signed in through google. Please help.

 

Thank you.

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• 

  Rona

  • March 21, 2024 21:31

  Hi Julie, 

  Welcome to Box Community and glad to assist!

  You should reset your password using these steps:

  1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
  2. Check your email, you will receive an email with a link to reset your password.

  • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
  • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
  • Also, check your spam folder in your email client for this email.

  Hope it helps! 

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