Adobe Acrobat for Box suddenly not letting me edit

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• March 20, 2024 19:20

Hi all, I use Box for work and have to annotate files using Adobe Acrobat for Box. Normally it's no problem, but today I can open the file in Adobe Acrobat for Box but if I try to add any marks, the file goes blank, and doesn't return, even if I refresh the page. Does anyone know what may have changed today 3/20/2024 vs yesterday?

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  Rona

  • March 25, 2024 15:35

  Hi there,

  Welcome to Box Community and glad to assist!

  I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

  Thanks for posting!

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