Box asking for 2FA which I never set up

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Sebastian Voigt

• March 21, 2024 13:02

HI everyone, 

I've been invited to box from another company. I've set up my account and everything works fine. Recently, box asks for a digit code from a 2FA app. However, I never set up 2FA. How can I reset my account to set it up and continue to use it? 

BR 
Sebastian

2

• 

  Rona

  • March 21, 2024 20:17

  Hi Sebastian,

  Welcome to Box Community and glad to assist!

  I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

  Thanks for posting!

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  Chelsea Harrison

  • April 18, 2024 19:10

  I'm having the same issue.

   

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