Used space is wrong

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Box User

• March 21, 2024 15:59

Hi,

My account shows 10.3 GB of 50.0 GB used when there are no files in the account anywhere, including the recycle bin. Can you please reset my storage?

Thanks!

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• 

  Rona

  • March 21, 2024 20:09

  Hi there, 

  Welcome to Box Community and glad to help!

  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

  In the future, if you experience incorrect storage, please let us know in this forum.

  Thanks for posting! 

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