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Box deleted 90% of my files...

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Winston E Lee
  • Edited

Apparently my Box Desktop app (MAC) got corrupted and had to get restarted. In the process, my storage went from ~47.5GB to 4.8GB. How do I get my files back?

For some reason I'm not allowed to open a ticket. Very annoying.

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  • Winston E Lee

    Does Box support actually monitor these discussions?

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  • Winston E Lee

    Thinking about slamming Box on Social Media, since they don't seem to care about customers.

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  • Rona
    • Edited

    Hi Winston, 

    Welcome to Box Community and glad to assist! 

    Does your unsynced items from your local Box Drive folder disappeared? If so, please be informed that we don't guarantee content recovery for unsynced files. We can only recover items that has been deleted  from box.com in a given time period. And to give you a quick overview please feel free to visit the article, "Managing Trash."

    Thanks for posting! 

     

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  • Winston E Lee

    OK, thanks for responding. Now I have the following situation:

    I have a home folder titled "MyBox" containing ~6gb of data

    I have a folder in Trash titled "MyBox" containing ~47gb of data

    My storage limit is 50gb.

    When I click restore on the Trash screen I get this unhelpful message:

    "There was a problem restoring all items in the trash. Please try again or refresh the page."

    This despite the fact that after merging these two I would certainly be using less than 50gb due to duplication over-write.

    My question now is: if I delete the home folder titled "MyBox" (~6gb), will I still have access to the folder in Trash titled "MyBox" (~47gb)?

    Or will it be over-written and thus lost?

    Or do you have any better ideas?

    Inquiring minds want to know.

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