Level up your Box knowledge with brand new learning paths on Box University. Visit training.box.com to get started

Box Status

There was an error while trying to add NewEmail@email to your account

Completed
Follow
New post
Box User

Dear Box, I am trying to change my email address for my personal account. When I try to link a new email, I get the error message "There was an error while trying to add NewEmail@email to your account".  I have tried different browsers, logging out, clearing cache, logging back in.  Can you guide me?

0

Comments

1 comment

Date Votes
  • Rona

    Hi there,

    Welcome to Box Community and glad to assist!

    I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

    Thanks for posting!

    0
    Comment actions Permalink

Please sign in to leave a comment.