Managed User Deactivated

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Alexis Harvey

• March 22, 2024 21:26

We are trying to add an external managed user to our account, and we receive the error message "cannot add deactivated user." How can we resolve this?

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  Rona

  • March 29, 2024 14:59
  • Edited

  Hi Alexis, 

  Welcome to Box Community and glad to assist! 

  It means that you're inviting a Box user who have already deactivated their account. To address this, please advise the deactivated user to contact Box Product Support  or  setup a brand new account for free using their alternate email address. 

  Thanks for posting! 

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