Box Reporting 8.8 GB of 10.0 GB used When empty

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Bob Guerin

• March 25, 2024 19:43

My box reports 8.8 GB of 10.0 GB used even after deleting all files and folders along with emptying the trash. Please reset. Thanks

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  Rona

  • March 25, 2024 19:45

  Hi Bob, 

  Welcome to Box Community and glad to help!

  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

  In the future, if you experience incorrect storage, please let us know in this forum.

  Thanks for posting!

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  Bob Guerin

  • March 25, 2024 20:24

  Appreciate your quick response, Thanks!

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