storage capacity

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川田　慎也

• March 26, 2024 07:24

Hi,

My account storage space is incorrect. I have this issue regularly and the support people run the script to correct the problem. Could the script be rerun for my account?

As you are running the script manually, you should have provided an option or a tool for us to run the same script to avoid the issue in future. 

Please look into this matter with utmost urgency.

Thanks in advance

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• 

  Rona

  • March 26, 2024 19:12
  • Edited

  Hi there, 

  Welcome to Box Community and glad to help!

  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

  I understand that you prefer to have a fix available on your own however, Box does not have this feature at this time.

  In the future, if you experience incorrect storage, please let us know in this forum.

  Thanks for posting!

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