Unable to log in

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Mohamed Akram

• March 26, 2024 09:04

I'm trying to log in with my account but it gives me an error saying "Invalid code" when I enter my Authentication Code.

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  Rona

  • March 26, 2024 19:05
  • Edited

  Hi Mohamed, 

  Welcome to Box Community and glad to assist! 

  It shows that your Box account does not have Multi-Factor Authentication enabled and perhaps, are you referring on a different Box account?

  If so, using your affected Box account please create a new case to work with Product Support. 

  Thanks for posting! 

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  Mohamed Akram

  • March 26, 2024 19:28

  Hi Rona,

  I'm not able to use my affected Box account since I can't log in. I tried the support form that doesn't require log in and was informed my "request has not been recorded" and that I need to upgrade, which I also cannot do because I cannot log in. Could you create a ticket so I can share the affected email with you privately?

  Thanks

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