Two step verification code

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Barry Debrow

• March 26, 2024 20:14

I created an individual account as legal defense staff.  When trying to log in to get my documents, I am required to send a code which was sent to  my email address. Yet, I am never directed to a screen where I enter this code, and the code expires in ten minutes.

I can request another code, but I need to know how to enter the verification code, or what I'm doing wrong that I never get a screen to enter the code.

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• 

  Rona

  • March 27, 2024 20:28

  Hi Barry,

  Welcome to Box Community and glad to assist!

  I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

  Thanks for posting!

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