Backup Code

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JB

• March 26, 2024 21:41

I need a backup code for when I don't have my MFA nearby.  When I try to generate my one time code I get the following error message

There was an error while generating account backup codes. Please try again.

I have tried several times. 

 

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  Rona

  • March 26, 2024 22:16

  Hi JB,

  Welcome to Box Community and glad to assist!

  I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

  Thanks for posting!

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  Veronica Wilson

  • June 06, 2024 15:56

  Hello I have the same problem, what was the solution?

  Thanks.

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