"deactivated user"

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gcortese

• March 27, 2024 15:11

When sending an invite to a folder I have received "cannot send. Deactivated user" but when checking with the intended recipient they have no idea why this would be the case as they had never used box previously. 

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  Rona

  • March 28, 2024 19:41
  • Edited

  Hi there, 

  Welcome to Box Community and glad to assist! 

  Your invitee may have used his/her email address in Box in the past. To test it, try using different email address or have your invitee to contact Product Support. 

  Thanks for posting! 

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