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File Recovery

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Avi Meth

My company was using only free accounts and then one person in the company switched to a paid account which then messed up the entire box drive which the only solution was to delete Box drive from the computer. When I then reinstalled box drive about a months worth of files were lost both in box drive and box. is there a way to recover any of those files that were in box drive (and presumably box) from beforehand.

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  • Rona

    Hi Avi, 

    Welcome to Box Community and glad to assist! 

    Notes:

    • When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from the Trash. 
    • If you are removed as a collaborator from a file or folder that you've deleted, you no longer see that item in Trash. To see the item in Trash, you must be again added as a collaborator to that item.

    To restore specific items in Trash:

    The steps below apply whether you’re selecting from search results or from all Trash items.

    1. Hover to highlight the row of the item you want. The More Options ellipsis (…) displays.
    2. Click the ellipsis (...).  Then: 
    • To return the item to its original location in Box, click Restore.
    1. At the prompt, click Okay.

    Hope it helps! 

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