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Change Email Address

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Jace McKenzie

The email domain for our email addresses at work has changed. I need to change the email address for my Box account. I have followed the other posts that tell you to go to your Account Settings, but there is no option to change my email address. I have an Individual Account, so the Admin Console route is not applicable.

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  • Rona

    Hi Jace, 

    Welcome to Box Community and glad to assist!

    Individual Box owners can only change their primary email through 'Account Settings'. To do so, you may follow these steps. 

    Start by adding a new email to your Box account: 

    • Log in to box.com and go to your Account Settings. 
    • Scroll down to Login and Email Addresses.
    • Click Add More Emails.
    • Enter a valid email address.
    • Click Save.

    An email verification will be sent to the address you entered. Click the verification link in the email to confirm and add the alternate email to you account.

    Next, make your secondary email address your primary email address:

    • Click Make Primary next to the email address you want as your primary email address.

    Hope it helps! 

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  • Jace McKenzie

    That’s not an option on my account. See screenshots below.

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  • Richard van Diggelen

    Same Problem at my side

     

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