Box deleted most of my files...

The Box app on my Mac deleted like 90% of my files. I have located my deleted files in the Trash folder.

I now have the following situation:

I have a home folder titled "MyBox" containing ~6gb of data

I have a folder in Trash titled "MyBox" containing ~47gb of data

My storage limit is 50gb.

When I click restore on the Trash screen I get this unhelpful message:

"There was a problem restoring all items in the trash. Please try again or refresh the page."

This despite the fact that after merging these two I would certainly be using less than 50gb due to duplication over-write.

My question now is: if I delete the home folder titled "MyBox" (~6gb), will I still have access to the folder in Trash titled "MyBox" (~47gb)?

Or will it be over-written and thus lost?

Or do you have any better ideas?

Inquiring minds want to know.

Rona

March 28, 2024 21:33
Edited

Hi Winston,

Welcome to Box Community and glad to assist!

Looks like your only option is to delete your 6GB folder.

With this you may download your 6GB folder and delete it from Box. Since keeping it won't allow you to restore your 47.7 GB folder sitting in your trash.

And as soon as you've recovered your contents. You can go ahead and re-upload the remaining contents you've downloaded.

Hope it works!

Winston E Lee

March 29, 2024 19:32

Well, it looks like it worked, so thanks. Just to be sure it wouldn't step on the one in Trash, I renamed the one in the home folder to "MyBoxSmall" before deleting it.

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