Box Reporting 8.4 GB of 10.0 GB used when it is not

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Stella Uberti

• March 30, 2024 22:28

My box reports 8.4 GB of 10.0 GB used even after deleting all files and folders along with emptying the trash. Would you please be able to help me? Thanks

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  csmacd 73

  • March 31, 2024 14:21

  Me too. I deleted all files. From the trash too. Box.com still reports space usage. I'm using the free plan. Why? Please explain!.

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  James Conway

  • April 01, 2024 14:04

  Similarly - Box reports 42 GBytes used of 10 GBytes, but there are at most 1 MB of files, and Trash has been emptied. I can't see a document that is being shared with me until Box gets its maths right. How long does that take?

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  Rona

  • April 01, 2024 19:19

  Hi Stella, 

  Welcome to Box Community and glad to assist! 

  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

  In the future, if you experience incorrect storage, please let us know in this forum.

  Thanks for posting! 

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  csmacd 73

  • April 15, 2024 01:37

  It's better After moving to the trash, the free space increases, but even after deleting everything, it shows the used space of 89.8 MB

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