Box Reporting 8.4 GB of 10.0 GB used when it is not

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March 30, 2024 22:28

My box reports 8.4 GB of 10.0 GB used even after deleting all files and folders along with emptying the trash. Would you please be able to help me? Thanks

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5 comments

csmacd 73

March 31, 2024 14:21
Me too. I deleted all files. From the trash too. Box.com still reports space usage. I'm using the free plan. Why? Please explain!.
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James Conway

April 01, 2024 14:04
Similarly - Box reports 42 GBytes used of 10 GBytes, but there are at most 1 MB of files, and Trash has been emptied. I can't see a document that is being shared with me until Box gets its maths right. How long does that take?
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Rona

April 01, 2024 19:19
Hi Stella,

Welcome to Box Community and glad to assist!

Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

In the future, if you experience incorrect storage, please let us know in this forum.

Thanks for posting!
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csmacd 73

April 15, 2024 01:37
It's better After moving to the trash, the free space increases, but even after deleting everything, it shows the used space of 89.8 MB
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csmacd 73

May 05, 2024 15:10
Enough. Box.com sucks. I'm switching to pCloud.com. Everything works without any problems here and no 250MB file size limit in the free plan.
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