Storage limit reached but is not true

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Box User

• March 31, 2024 07:27

it says my storage had reached the limit, I deleted a large number of files but amount does not change.  I'd manually sum up the storage space, and it should be 27GB, instead of over-the-limit of 50GB.

Thanks.

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  Box User

  • April 01, 2024 05:42

  Need help because could not upload more files to box

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  Rona

  • April 01, 2024 19:22

  Hi there,

  Welcome to Box Community and glad to help!

  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

  In the future, if you experience incorrect storage, please let us know in this forum.

  Thanks for posting! 

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  Box User

  • April 02, 2024 02:31

  Hi Rona. Thank you very much for your help.  It worked.

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