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  • Antonio Maravillas

    My files have stopped syncing on the desktop app. However, I can manually add the files to the web interface but that is untenable. What do I need to do to get the files to sync?

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  • Ann

    Hi Antonio,

    Welcome to the Box Community!

    This would be something our Product Support team would like to investigate with you and may require specific account information. 

    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

    Kindly check your email for details and updates.

    Best,
    Ann

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