Text messages are not delivered to the mobile phone used for two-factor authentication

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HIKARU NAMIKI

• April 02, 2024 09:23

I have not been able to log in because the text message did not reach the mobile phone I used for two-factor authentication. I'm posting with a different account.The target Box account is not an internal account. My internal help desk team asked me to contact BOX Support.

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  Ann

  • April 02, 2024 20:15

  Hi Hiraku, 

  Welcome to the Box Community!

  For us to be able to assist you. It would be best to open a ticket using the email address associated with the two factor here: https://support.box.com/hc/en-us/requests/new?&referrerPageUrl=https://support.box.com/hc/en-us.

  Appreciate your patience and cooperation on this. 

  Thank you for posting!

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