Unable to invite external collaborators

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ramcherala

• April 02, 2024 16:21

Hi, 

Recently we have observed that we are unable to invite external collaborators to our folders and files. We need this fixed as soon as possible. 

The message we see as soon as I enter an external collaborator email address is "Collaboration invitations can only be sent to people within WiserCare, Inc." - we have several folders from the past where we were able to invite external collaborators. Not sure what has changed in our box configuration to cause this issue. 

 

Thanks,
Ram, Box administrator, WiserCare Inc.

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  Ann

  • April 02, 2024 20:47

  Hi Ram, 

  Welcome to the Box Community!

  Please make sure that the option "Restrict Collaboration with WiserCare, Inc." is not enabled in the folder settings. Also check the folder owner's settings in the Admin console > Users and groups if "Restrict External Collaboration" (under the "Role and access permissions") has a checked mark.

  I trust this information proves helpful in resolving the problem.

  Thank you for posting!

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