Cannot create a new subfolder.

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Yoshinori Endo

• April 03, 2024 03:43

When I try to create a new subfolder within a specific folder, I receive the following error message and cannot create the folder

Error Message:
There was a problem completing your request. Please try again.

 

Also, when I try to give ownership of a first-level folder to another user, I get the following error message

Error Message:
You cannot move this item because either source or destination item is in another operation.

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  Yoshinori Endo

  • April 03, 2024 06:43

  After some time, the problem was resolved.
  Maybe it was due to some processing going on in the background.

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  Ann

  • April 03, 2024 18:45

  Hi Yoshinori, 

  Welcome to the Box Community!

  You are correct. The message "You cannot move this item because either source or destination item is in another operation." means that the first activity done to the folder is in progress. You have to allow some time for the process to complete to try again.

  It's good to know that the issue has been resolved. resolved. 

  Thank you for posting!

  Best,
  Ann

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