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I cannot access files necessary to do my work

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Liz Boyer

I can login but can't access files necessary to do my work. I was just in BOX yesterday and this issue came up this morning. I CANNOT work without access to the files. Please assist.

 

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  • Ann

    Hi,

    Welcome to the Box Community!

    Here are some troubleshooting steps to try:

    1. Make sure that the browser is up to date
    2. Clear the browsing history or use a different browser
    3. Temporary disable plugins/extensions, firewall, and VPN
    4. Check if your firewall is configured for Box apps
    5. Try to connect to a different network
    6. Reach out to the folder owner and request that they remove you as a collaborator and then invite you back as a collaborator.

    I trust that the above steps will do the trick. Thank you for posting!

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  • Sabine LOUIS

    Hi, 

    I do not have access to the procedure "GEHC Accepting gifts & Entertainment procedure" whose link is in the document "conflicts of interest policy" of GE HEALTHCARE.

    The error message is as follows

    Thanks for you help

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