I cannot access files necessary to do my work

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Liz Boyer

• April 03, 2024 13:33

I can login but can't access files necessary to do my work. I was just in BOX yesterday and this issue came up this morning. I CANNOT work without access to the files. Please assist.

 

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  Ann

  • April 03, 2024 19:13

  Hi,

  Welcome to the Box Community!

  Here are some troubleshooting steps to try:

  1. Make sure that the browser is up to date
  2. Clear the browsing history or use a different browser
  3. Temporary disable plugins/extensions, firewall, and VPN
  4. Check if your firewall is configured for Box apps
  5. Try to connect to a different network
  6. Reach out to the folder owner and request that they remove you as a collaborator and then invite you back as a collaborator.

  I trust that the above steps will do the trick. Thank you for posting!

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  Sabine LOUIS

  • April 09, 2024 07:23

  Hi, 

  I do not have access to the procedure "GEHC Accepting gifts & Entertainment procedure" whose link is in the document "conflicts of interest policy" of GE HEALTHCARE.

  The error message is as follows

  Thanks for you help

  

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