Account Locked

Answered

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April 03, 2024 17:12

Hi,

I am unable to create a password in settings and therefore can not get into a folder that was shared with me. I am also unable to change my password since I do not have one created. The IT team asked me to submit a request to unblock my account.

Thank you,

Anna

Comments

2 comments

Ann

April 03, 2024 20:56
Hi Anna,

Welcome to the Box Community!

Can you try to reset your Box password here https://account.box.com/login/reset?redirect_url=%2F

I trust this will do the trick. Please let me know how it goes.

Thank you for posting!

Best,
Ann
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Anna Fountaine

April 03, 2024 20:58
That worked, thank you!
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