You need to have a direct support link for ENTERPRISE customers, not just option post in the community!

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Patrick Sagisi

• April 03, 2024 21:48

This is a _Fail_ for box,  not to have a direct chat or email link for ENTERPRISE customer support. The only option is to post on the support forums??? This does NOT help get our issues fixed! Where is the actual way to submit a request!

 

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  Ann

  • April 03, 2024 22:01

  Hi Patrick,

  Welcome to the Box Community!

  This would be something Product Support team would like to investigate and may require specific account information. I see you already have an open ticket for this issue and our representative will reach out to you the soonest.

  Thanks for your patience and please comeback and let us know how it goes!

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