temporarily_unavailable error after downloading Box Drive on Mac
Answered
For whatever reason, the Box Drive app doesn't seem to be working. It prompts me to log in on a browser, and after I've tried to log in on browser, it does not redirect me to the Box Drive app. It will get stuck on a "Launching Box Drive..." screen or take me to an error screen that says "temporarily_unavailable" or it continues to log me onto Box on the browser but not the Box Drive app. I've tried uninstalling and redownloading the Box Drive app multiple times, but I keep running into the above issues.
Please help🧎🏻🧎🏻🧎🏻
-
Hi Jericho,
Welcome to the Box Community!
I suggest that you try manually resetting Box Drive to see if it will resolves the issue. Below are the steps for Windows:
To reset Box Drive on Windows
- Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process.
- Ascertain whether any files exist in C:\users\[USERNAME]\AppData\Local\Box\Box\unsyncedFiles. These are files that have not been uploaded to Box. If these files do exist, and if you want to keep them, copy them to any location outside of C:\users\[USERNAME]\AppData\Local\Box\Box\ (such as your desktop). Proceeding with the steps below deletes these files.
- You may need to show hidden folders to see \AppData.
- Delete this folder: C:\users\[USERNAME]\AppData\Local\Box\Box.
- From RegEdit, delete the registry entries under HKEY_CURRENT_USER/Software/Box/Box to clear Box preferences.
- Restart the Box Drive and follow the prompt to log back in.
Instructions for Mac can be found here: https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics
I trust that the above steps will do the trick. Otherwise, let me know if the problem continues to exist. Support is just an email away.
Thank you for posting!
Please sign in to leave a comment.
Comments
1 comment