Pls Reset 2FA setting of my colleague's ID.

My team member has registered a two-step verification method in BOX’s account setup. The method is “authentication app, but I want to change it from “authentication app” to “email address.

The account to be modified is a Business Partner participating in my project. He registered the authentication app (GoogleAuthenticator) as a two-step authentication mechanism. But he has initialized the authentication app. As a result, he has been unable to receive the two-stage authentication code. I want him to receive a two-stage authentication code by email.

If capable, the member should throw this ticket directly. But When he try to make a post, he gets a redirect to 2FA services of GoogleAuthenticator. Then he has been unable to receive it. So I post this instead of him.

Rona

April 05, 2024 19:31

Hi Mitsuhiro,

Welcome to Box Community and happy to assist!

We would love to help address this issue with you, however your Box Enterprise has a designated team that can create a ticket for Box Premier Support.

At this rate, please get in touch with your internal helpdesk team for assistance.

Thanks for posting!

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