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Files have disappeared - Urgent Help Needed

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Carole Hall

Dear Support Team 

All of our folders in Box have disappeared. They have not gone into the trash, no admin access has been removed and we have not done anything besides log onto the platform when these files disappeared. Please help. 

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  • Rona

    Hi Carole,

    Welcome to Box Community and glad to assist! 

    Can you specify where your folders have disappeared? Is it through box.com or your local Box folder? 

    We'd love to further assist! 

     

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  • Carole Hall

    The files have gone from box.com

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