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Box Sign Template Fields not Saving

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Ed Jordan

I'm trying to create a Box Sign template for an image release form I use frequently. The form has several fields requiring input from the recipients, but the field don't save in my template, i.e., when I open the template in Box Sign to send it to a recipient, there are  no fields and I have to drag and drop them all over again.

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  • Rona
    • Edited

    Hi Ed, 

    Welcome to Box Community and happy to assist! 

    We would love to help address this issue with you, however your Box Enterprise has a designated team that can create a ticket for Box Premier Services. 

    At this rate, please get in touch with your internal helpdesk team for assistance. 

    Thanks for posting!

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  • Kasia Rice

    Hi Rona,

    I am experiencing the same issue and your above response does not help me. Can you please refer me to whom may be able to assist.

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  • Julius Kellinghusen

    For those who came here looking for answers: Try sending the document for signature FIRST, then creating the template from the SENT file. This solved the issue for me. 

    Not sure why Box can't just add a solution to these threads. 

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