Box Sign Template Fields not Saving

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Ed Jordan

• April 05, 2024 16:03

I'm trying to create a Box Sign template for an image release form I use frequently. The form has several fields requiring input from the recipients, but the field don't save in my template, i.e., when I open the template in Box Sign to send it to a recipient, there are  no fields and I have to drag and drop them all over again.

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  Rona

  • April 05, 2024 21:56
  • Edited

  Hi Ed, 

  Welcome to Box Community and happy to assist! 

  We would love to help address this issue with you, however your Box Enterprise has a designated team that can create a ticket for Box Premier Services. 

  At this rate, please get in touch with your internal helpdesk team for assistance. 

  Thanks for posting!

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  Kasia Rice

  • April 25, 2024 22:50

  Hi Rona,

  I am experiencing the same issue and your above response does not help me. Can you please refer me to whom may be able to assist.

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