Request for disabling two factor authetication

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石原 酉磨

• April 08, 2024 00:09

My collegue's cell phone number has changed recently.

He can't sign-in his account because he has already given away old cell phone and did not disabled two factor authetication by old cell phone number.

Could you disabeld his two factor authetication?

Please contact me with the information you need for disabling two factor authetication of his account.

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• 

  Rona

  • April 08, 2024 20:33
  • Edited

  Hi there, 

  Welcome to Box Community and glad to assist! 

  It would be best if you can have the affected user to contact Product Support to help him address his 2FA issue. 

  Please have the user to create a new case through this link. 

  Thanks for posting! 

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